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What happens if a facility cancels me with late notice?
What happens if a facility cancels me with late notice?
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Written by Hannah May
Updated over a week ago

Please note, this only pertains to shifts confirmed through the app. This pay is only for if the facility cancels the shift within two hours of the scheduled shift start time. Maximum payout is two hours at the rate at which the shift was confirmed.

Two scenarios can play out with late notice cancellations from facilities:

Nurse is at the facility and is sent home right away

  1. Before you leave the facility, ask the facility manager or supervisor to cancel you on the app.

  2. Following the cancellation, you should see a two-hour timecard appear in the 'Approved' timecards section in the Nurse App. If the timecard is there, no further action is necessary.

  3. If the facility manager or supervisor is unable to cancel you, you should clock in and out, and follow steps 4-6.

  4. Next, you should request written confirmation of cancelation from the facility manager or supervisor who is sending you home. This can be done on a piece of paper or a facility timesheet.

  5. Collect any other details that can be used as proof to verify the cancellation, such as texts, emails, and the name of the facility manager or supervisor canceling the shift.

  6. Lastly, submit a timecard adjustment form. Under 'Type of Request' select “Late cancellation” from the dropdown. This selection will prompt a few more questions. Once all questions are answered, submit the form.

Nurse is not at the facility and is canceled within 2 hours of shift start time

  1. As soon as the facility manager or supervisor communicates that they have canceled you, you should ask them to also cancel you on the app.

  2. Following the cancellation, you should see a two-hour timecard appear in the 'Approved' timecards section in the Nurse App. If the timecard is there, no further action is necessary.

  3. If the facility manager or supervisor does not cancel you in the app, or a two-hour timecard is not generated, collect any details that can be used as proof to verify the cancellation, such as texts, emails, and the name of the facility manager or supervisor canceling the shift.

  4. Next, submit a timecard adjustment form. Under 'Type of Request?' select “Late cancellation” from the dropdown. This selection will prompt a few more questions. Once all questions are answered, submit the form.

  5. Lastly, request written confirmation of cancelation from the facility manager or supervisor who canceled you. This can be done on a piece of paper or a facility timesheet.

*These instructions do not apply if you were sent home due to your own behavior or actions, such as arriving late for the shift, choosing to refuse an assignment, etc. Therefore, two-hour late cancellation pay will not be paid out.

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