When the facility cancels you off of the app, you still have a confirmed shift on your account. If you do not clock into that shift, a NCNS will be automatically created.

To avoid these NCNS's please contact us BEFORE the shift so we can cancel the shift for you. We cannot cancel a shift after the shift has start time.
You can reach us by chat, email support@eshyft.com, or phone 1-800-949-5188.

If a Facility Manager cancels your shift within two hours of the start time, you will receive two hours of pay at the hourly rate of the canceled shift.

Please follow additional instructions for documentation by reading, 'What happens if a facility cancels me with late notice?'

If something has come up, and you need to cancel a shift, please read 'How do I cancel a shift?'