Emergencies happen from time to time.

Sometimes your car breaks down, your little one doesn’t feel well, or something urgent comes up forcing you to call out of a shift.

We understand emergencies happen, but when callouts happen repeatedly, they become a problem. When creating a callout policy we spoke with many nurses and facilities to create a policy that is fair and flexible. We hope you feel the same 💙.

A callout happens when:

When you call out of a shift, it’s hard for a facility to find staff in time to replace you, especially when that callout is close to a shift start time. It also means that other aides and nurses who could have worked that shift missed out on the opportunity. A callout made at least 5 days in advance may be excused, as it provides the facility with ample time to fill the shift again.

Callouts that have a legitimate excuse can be ‘excused’ by an ESHYFT Admin. Excused callouts will not count towards your callout rate or towards a suspension.

For an Excused Callout, you’ll need to contact ESHYFT directly. You can contact ESHYFT by emailing [email protected] or calling us at 1-800-949-5188.

Depending on the type of callout (Regular, Short Notice, Super Short Notice) you will be asked to also share the reason for your callout and provide any supporting documents during the callout process.

If your callout is not approved by an ESHYFT Admin and you do not show up for your shift, you may get a No Call No Show (NCNS) on your record. ESHYFT Admins will decide on whether a callout is excused or unexcused on a case by case basis.

Once a callout is approved, you will see it in the ‘APPROVED’ area of ‘CALLOUTS’ in the ‘MORE’ section of your ESHYFT Nurse App.

You can cancel a callout request, not a callout that’s been approved.

If the callout request is pending and hasn’t been approved by an ESHYFT Admin yet, then you can cancel it. You can find your callout requests in your ESHYFT Nurse App by going to ‘MORE’ → ‘CALLOUTS’ → ‘REQUESTS’. You can cancel the requests in the ‘PENDING’ tab, you can also see all your cancelled callout requests in the ‘CANCELLED’ tab of the ‘REQUESTS’ section.

A callout is considered a Regular Callout if you call out more than 24 hours before a shift’s start time.

If you have unexcused 10 Regular Callouts you will be suspended from the ESHYFT for Nurses App and will need to talk to an ESHYFT Admin to regain access. If you have legitimate excuses for your callouts then we will grant you access to the ESHYFT for Nurses App by excusing some of your callouts. If your callouts are not excused and you reach the limit of 10 regular callouts, you may be suspended or terminated.

For Regular Callouts, you do not need to call ESHYFT to get the callout excused. If your Regular Callout has a valid excuse, we do recommend you reach out to ESHYFT and let us know the reason, so we can excuse the callout. Excused callouts do not count towards your callout rate or suspension.

A callout is considered short notice if you request the callout and it gets approved by an ESHYFT Admin between 2 - 24 hours before shift start time.

If you have 5 Short Notice Callouts you will be suspended from the ESHYFT for Nurses App and will need to talk to an ESHYFT Admin to regain access. If you have a legitimate excuse for your callout then we will grant you access to the ESHYFT Nurse App by excusing some of your callouts. If your callouts are not excused and you reach the limit of 5 Short Notice Callouts, you may be suspended or terminated.

Super Short Notice Callouts occur less than 2 hours before shift start time. If you have 2 Short Notice Callouts you will be suspended from the ESHYFT for Nurses App and will need to talk to an ESHYFT Admin to regain access. If you have a legitimate excuse for your callout then we will grant you access to the ESHYFT for Nurses App by excusing some of your callouts. If your callouts are not excused and you reach the limit of 2 Super Short Notice Callouts, you may be suspended or terminated.

We are starting to track every Nurse’s Callout Rate. Your Callout Rate is based on how many past confirmed shifts you call out of which do not have a valid excuse/are unexcused.

For example, if you have been confirmed for 100 shifts and you have 5 unexcused callouts, then your Callout Rate would be 5%.

If your Callout Rate is higher than 15% you will be allowed to apply to only 3 shifts at a time. If you want to apply to another shift you will need to first withdraw from an applied shift. Once your Callout Rate is below 15%, you will once again be able to apply to more shifts.

If you have a callout that should be excused but is appearing as unexcused, please contact ESHYFT by emailing support@eshyft.com or calling 1-800-949-5188.