Your Callout Rate is calculated by how many callouts vs worked shifts you have in the last 365 days. Shifts and callouts older than 365 days are not included in this calculation. Due to this, you may see your Callout Rate fluctuate.
For example, if you had 100 confirmed shifts in the past 365 days, and you worked 95 of those, but the remaining 5 are unexcused callouts, then your Callout Rate would be 5%.
If your Callout Rate is higher than 15% you will be allowed to apply to only 3 shifts at a time. If you want to apply to another shift you will need to first withdraw from an applied shift. Once your Callout Rate is below 15%, you will once again be able to apply to more shifts.
If you have a callout that should be excused but is appearing as unexcused, please contact ESHYFT by chat, email support@eshyft.com or call 1-800-949-5188.
For information on suspensions, please see What is ESHYFT's suspension policy?
Where can I see my callout rate?
You can see your callout rate in your profile. If you have the nurse app installed and you're logged in, you can use this link to go to your profile.
Or, you can click the gear icon 
on the top right of your screen.
You'll be taken to the profile tab in the settings screen, where you can see your callout rate.
Have a callout that should be excused?
If you have a callout that should be excused but is appearing as unexcused, please contact ESHYFT by chat, email support@eshyft.com or call 1-800-949-5188.
To learn more about the callout policy, please read 'What is ESHYFT's callout policy?'