What is a NCNS?
A NCNS (No Call, No Show) occurs when you have a confirmed shift and do not show up, and you did not call out using the app. Clocking in and out without reporting to duty is also considered a NCNS.
What are the NCNS limits?
At ESHYFT, we don't allow NCNS's. If the facility reports a NCNS to us, your account may be deactivated.
The facility relies on you to care for their patients. Please always let them know you won't be coming by calling out on the app. If the shift start time is very soon, you can also follow up with a call to the facility. This can go a long way toward preventing a DNR (Do Not Return) from the facility.
How can I prevent a NCNS?
If you are still in the applied stage, you can simply withdraw from the shift.
Please see How do I withdraw from a shift? for instructions.
If you cannot make it to your confirmed shift, simply callout from the shift on your app. Please see How do I call out of a confirmed shift? for instructions.
When will a NCNS show on my record?
A NCNS will show on your record any time you meet ALL 3 of these conditions
You have a confirmed shift.
You do not call out of your shift through the app.
The shift passes without you clocking in.
Each time you do not call out of your confirmed shift and do not clock in, the system will automatically create a NCNS record on your account.
We are not able to delete NCNS's from your account, so
please be aware of these situations to avoid getting a NCNS:
You were unable to clock in for your shift and will submit an MPF (missed punch form).
The NCNS will show on your record until you submit your MPF. There is no need to contact us since the NCNS will be automatically removed when the MPF is processed.
You call the facility to call out of the shift instead of calling out on the app.
When calling out of a shift, it needs to be done on the app so it can be added to your record. Calling the facility instead of using the app is still considered a NCNS because your shift is confirmed on your schedule.
The facility cancelled you off the app.
When the facility cancels you off the app, you still have a confirmed shift on your account. If you do not clock into that shift, a NCNS will be automatically created.
To avoid these NCNS's please get in touch with us BEFORE the shift so we can contact the facility about canceling the shift through the app. Shifts cannot be canceled after the shift has started.
You can reach us by chat, email support@eshyft.com, or phone 1-800-949-5188.