Please review the Callouts can no longer be removed or excused
What is a callout?
A callout happens when:
You apply for or book a shift
You get confirmed for a shift
You call out of the confirmed shift
If you are still in the applied stage, you can simply withdraw from the shift.
Please see How do I withdraw from a shift? for instructions.
If you cannot make it to your confirmed shift, simply callout from the shift on your app. Please see How do I call out of a confirmed shift? for instructions.
Can Callouts be removed or expired?
No, callouts cannot be removed or excused, but they will expire 1 year after submitting the callout.
Please note, once an account is deactivated for callouts, a callout expiring will not reactivate the account.
Types of Callouts: Regular, Short Notice, and Super Short Notice
Regular Callouts
4 hours or more before shift start time
A callout is considered a Regular Callout if you call out more than 4 hours before a shift’s start time.
There is no cut off limit for Regular Callouts.
Short Notice Callouts
Between 2 & 4 hours before shift start time
A callout is considered short notice if you request the callout between 2 - 4 hours before shift start time.
Limit: If you have 5 Short Notice Callouts your account will be deactivated.
Super Short Notice Callouts
Less than 2 hours before shift start time
A callout is considered Super Short notice if you request the callout between 0 - 2 hours before shift start time.
Limit: If you have 2 Super Short Notice Callouts your account will be deactivated.
Callout type | Definition | Number that causes Deactivation |
Regular Callout | 4 Hours or more before shift start time | Unlimited |
Short Notice Callout | Between 2 and 4 hours before shift start time | 5 |
Super Short Notice Callout | Less than 2 hours before shift start time | 2 |